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Hi Jeanette, OMGish, why have you not written me at support@sewingpatternsecrets.com? I’m sending an account reset to your email. Open it on Ipad, Tablet or better Desktop. If that doesn’t work, either write me or call me at 833-SEW-EASY and we will figure it out. The majority of any issues are usually that you are looking from your cell phone and the screen is simply not wide enough to see the entire pattern library when it expands to the right, so it views all the patterns at the bottom of the page, and you’d have to know to scroll to the bottom of the page. I’d suggest you try on desktop if that’s the issue. Margie Vaudreuil, Owner